Terms of Service

These Terms of Service (“Terms”) govern your use of Badminton Clubhouse as an individual: a player, member, guardian, volunteer, coach or committee officer. By signing up you agree to these Terms; we record the version you accepted and when.

If you act for a club, association or county that subscribes to the platform, the organisation’s subscription is governed by our Organisation Subscription Terms and Data Processing Agreement. These Terms continue to govern your own use of the platform as an individual, and nothing in the organisation documents limits your rights under these Terms.

Who we are

Badminton Clubhouse is operated by Badminton Clubhouse Ltd, a company registered in England and Wales with company number 17391781. Registered office: Vicarage Court, 160 Ermin Street, Swindon, England, SN3 4NE. Email: hello@badmintonclubhouse.com.

Who can use the platform

You must be 18 or over to create an account. Under-18s take part through a profile created and managed by a parent or guardian: they do not sign in and do not hold an account with us. Because children’s information is held on the platform through guardian-managed profiles, we apply the protections of the ICO’s Age Appropriate Design Code to those profiles by default. Committee officers may act on behalf of their organisation where authorised to do so.

Your account

• You are responsible for the information you submit and for keeping your sign-in credentials secure.
• Where you act as a committee officer, you confirm you are authorised by that organisation.
• You must not misrepresent your identity, your role, or your affiliation with any organisation.

Acceptable use

You agree not to use the platform to harass, defame or harm any other user; to submit unlawful, abusive, discriminatory or child-endangering content; to reverse-engineer or scrape the service; to circumvent safeguarding controls; or to interfere with the platform’s integrity, security or availability.

Content, moderation and reporting

Public free-text fields (such as player bios, club descriptions and friendly-game titles) pass through automated moderation before publication. Moderation runs on our own servers; content is not sent to any third-party service for checking. If your content is blocked and you believe that is wrong, you can ask for a person to review the decision. You can report content that concerns you to hello@badmintonclubhouse.com or via the report option where shown; safeguarding reports are prioritised.

Suspension and how we apply it

Before we suspend or close your account we will tell you why and, where practicable, give you a chance to put things right, except where immediate action is needed for safeguarding, security or legal reasons, in which case we will tell you as soon as we can. You can ask us to review a suspension decision. Before your account is deleted you may export your personal data.

Payments

• Player accounts are free. If we introduce optional paid features in future, we will not convert your free account to a paid one: a paid subscription will always require your separate agreement and payment, on terms presented before you pay, including your statutory cancellation and refund rights.
• Where you pay money to your club through the platform, you are paying your club, not us. Your club collects payments through its own payment provider (such as Stripe or GoCardless); funds settle directly to your club and never pass through Badminton Clubhouse. We see the amount, the status and who paid, so your club’s records stay accurate; card details are entered only on the payment provider’s own payment pages and we do not store, process or transmit them.
• Questions about a payment to your club go to your club’s treasurer first; your rights against the payment provider and your card issuer are unaffected.

Your content, your data, and statistics

You retain ownership of what you upload. You grant us the licence we need to display, process and back up that content so the service can run. We also produce anonymised, aggregated statistics from activity on the platform and may use them commercially; you agree that data derived from your use of the service may contribute to those statistics, with the protections described in our Privacy Policy, including your right to opt out of future statistics. Once anonymised, the statistics contain no information about you. Your data rights, including access, portability, correction and erasure, are in the Privacy Policy.

Ending your account

You can close your account at any time at /me/profile (“Delete my account”) or by emailing us. Closing your account triggers the deletion process described in the Privacy Policy; records your club is required to keep (for example attendance already recorded) belong to your club’s own records. We may close accounts that remain unused for a long period, after notice.

Service availability

We aim for high availability but do not guarantee that the service will be uninterrupted. We may carry out maintenance, suspend access for security reasons, or modify features. Nothing in this section affects your statutory rights, including our obligation to provide the service with reasonable care and skill.

Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights as a consumer (including our duty to provide the service with reasonable care and skill), or for any other liability that cannot lawfully be limited. Any compensation you are entitled to under data protection law, including for a failure to protect your personal data, is not capped by these Terms. Subject to that, and except where we have acted in breach of the duty of reasonable care and skill, our total liability to you is limited to the greater of £1,000 and the amounts you have paid us in the twelve months before the claim arose, and we are not liable for losses that were not reasonably foreseeable when you started using the service.

Changes to these Terms

We may change these Terms where there is a valid reason to do so: a change in law or regulatory guidance, a change to how the service works or the features we offer, a change of supplier, a security or safeguarding requirement, or a change in our costs. We will give you at least 30 days’ notice by email of any change that materially affects your rights, explaining what is changing and why. If you do not accept the change you may close your account at any time before it takes effect, at no cost. Changes required by law may take effect sooner. We will not apply changes retrospectively.

Governing law

These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of that country. We will bring any proceedings against you only in the courts of the part of the United Kingdom where you live. Nothing in these Terms deprives you of any mandatory consumer protection of the country where you live.

Contact and complaints

Questions or complaints: hello@badmintonclubhouse.com; we aim to respond within five business days. If we cannot resolve your complaint, we are not currently a member of an alternative dispute resolution scheme and will tell you if that changes; nothing in these Terms affects your right to take a dispute to court. For data-protection matters: privacy@badmintonclubhouse.com, and you may complain to the Information Commissioner’s Office at any time.

General

If any part of these Terms is found unenforceable, the rest continues to apply. Only you and we have rights under these Terms. We may transfer our rights and obligations to a successor of our business; we will notify you, and the successor is bound by the same commitments.