Your Finances

The My Finances page gives you a clear view of any payments you owe to the club, your payment history, and the bank details you need to make a transfer. Keeping your payments up to date ensures your membership stays in good standing.

Accessing My Finances

In the sidebar, navigate to My Club > Payments.

Dashboard Balance Indicator

On your member dashboard, you may see a balance indicator if you have any outstanding payments. This is a quick visual reminder that you have money owed. Click it to go directly to My Finances.

Reminders

When the committee sends you a payment reminder, you get it two ways:

• Email — with the amount, description, and bank details so you can pay straight away. Email is always sent for payment reminders — you can't opt out, since the club still needs to chase overdue money.
• Push notification — a lock-screen chip if you have push enabled on at least one device. Tap it to jump straight to your finances page. You can turn push off per-category in Profile → Notifications.

Outstanding Payments

The Outstanding section at the top of the page lists all payments you currently owe. Each row shows:

• Description — What the payment is for (e.g., "Annual membership fee", "Match fee vs Riverside")
• Amount — How much is owed
• Status — Pending or Overdue
• Date created — When the request was raised

If a payment has passed the club's overdue threshold without being paid, its status changes to Overdue. This does not affect your access immediately, but the committee will be in contact to arrange payment.

Understanding Payment Requests

Payment requests are created by the club when you owe money. They can be created in two ways:

Automatic Requests (RSVP)

If you RSVP to an event that has a fee (such as a match or a paid training session), a payment request is automatically created for you. You do not need to do anything — it appears in your outstanding payments as soon as you confirm your place.

If you have a Pay-as-you-go (PAYG) membership, a payment request is also created automatically when you are added to the peg board during a club session. The amount is based on the fee configured for that session's event.

Manual Requests

The committee may also create a payment request manually — for example, for your annual membership fee, a guest fee, or a one-off charge agreed with the committee.

Cancelled RSVPs

If you cancel your RSVP to an event before it takes place, the corresponding payment request is automatically cancelled. You will no longer owe that amount and it will disappear from your outstanding payments.

Note: If you cancel after the event has already taken place, the payment request may not be automatically cancelled. Contact the committee if you believe a payment has been raised in error.

How to Pay

Badminton Clubhouse uses bank transfer as the primary payment method. Your club's bank details are displayed on the My Finances page.

Making a Bank Transfer

1. Go to My Club > Payments
2. Note the outstanding amount you need to pay
3. In the Payment Details section, find your club's bank details:

- Account Name

- Sort Code (in XX-XX-XX format)

- Account Number

1. Read the Payment Instructions — these tell you what reference to use (usually your full name)
2. Log in to your online banking and make the transfer using these details
3. The committee will mark your payment as received once it clears

Important: Always use the payment reference your club asks for (shown in the Payment Instructions). This is how they match your transfer to your account.

Copying Payment Details

To make it easier to pay, click the Copy Payment Details button. This copies your club's account name, sort code, account number, and any payment reference instruction to your clipboard in a ready-to-use format. You can paste this directly into your banking app.

Telling the Club You've Paid (or Declining)

Each outstanding payment request has two buttons beneath the bank details:

• I've paid this — use this once you've made the bank transfer. It records that you've sent the money so the committee knows to look for it. The request stays marked as "Pending" until the treasurer actually sees the transfer arrive in the account, at which point it moves to your payment history as Paid.
• Decline — use this if you believe the request shouldn't have been raised (e.g. "I wasn't at this session", "I already paid in cash"). A short reason is required. The committee gets notified and will look into it.

Once you've responded:

• A Paid confirmation replaces the buttons with a green summary — "You've marked this as paid. The club will confirm when they see the money arrive."
• A Declined response shows a red summary with the reason you gave, and a note that the committee has been notified.

Note: The club committee still has the final say — marking something as paid doesn't automatically settle the request, and declining doesn't automatically cancel it. These buttons are about telling the committee what's happened so they can act.

Viewing Your Payment History

The Payment History section below your outstanding payments shows all past transactions on your account, including:

• Payments you have made (marked as Paid)
• Cancelled payment requests
• Requests that have been Written off by the club (see below)
• The date each was resolved

What's "Written off"? Occasionally the club writes off an unpaid request — for example, a guest fee that couldn't be collected. If you see a request marked "Written off", you no longer owe it. The committee has closed it out of the accounts.

This is useful for your own records, or to check whether a specific payment has been acknowledged by the committee.

Common Questions

I've made a bank transfer — why is it still showing as outstanding?

Bank transfers can take 1–3 working days to appear in your club's account. Once the treasurer confirms receipt, they will mark your payment as paid and it will move to your payment history. If it has been more than a few days, contact the club secretary.

I have a payment request I don't recognise

Check whether you RSVPed to a recent event with a fee, or if the club has applied a seasonal membership charge. If you are still unsure, contact the club committee and quote the payment description and amount — they will be able to explain it.

I cancelled my RSVP but the payment is still showing

Automatic cancellation only applies if you cancel before the event date. If the event has already passed, contact the committee to discuss whether the payment should be cancelled.

My payment is showing as overdue

Overdue means the payment has been outstanding for longer than the club's usual timeframe. Contact the club treasurer or secretary to arrange payment as soon as possible.

Related Topics

• Understanding Your Dashboard
• Using the Club Calendar
• Updating Your Profile
• Installing the App on iPhone — required for push notifications on iOS