Your Profile Settings

Your profile contains your personal information and preferences. Keeping it up to date ensures the club can contact you and that teammates have the right information.

Completing Your Profile Unlocks the Club

When you first join, only your dashboard, profile, and payments pages are available. Features like the calendar, teams, directory, announcements, resources, and stats are locked until you finish filling in your profile.

The dashboard shows a progress card listing the fields still to complete. Required fields are:

• Phone number
• Date of birth
• Gender
• Address (line 1, city, postcode)
• Emergency contact (name, phone, relationship)

Once every required field is filled in, the locked navigation items unlock automatically — no admin approval needed.

Note: Your access also depends on your membership not being expired. If your membership lapses, features re-lock until you renew. See Membership Status.

Accessing Your Profile

Navigate to Profile from the sidebar to view and edit your settings.

!Profile Page Screenshot

Personal Information

The personal information section includes:

Basic Details

• First Name - Your first name
• Last Name - Your surname
• Preferred Name - Nickname or name you prefer to be called
• Date of Birth - Used for age-group eligibility

Contact Information

• Email Address - Primary contact email (used for login)
• Phone Number - Contact number for captains and committee (must be a valid UK number starting with 0 or +44)
• Secondary Email - Alternative email address (optional)

Important: Your email address is used for login and important club communications. Keep it current!

Badminton Profile

• BE Number - Your Badminton England membership number
• BE Profile URL - Link to your Badminton England tournament profile

These are used by the committee for league registrations and match administration.

Playing Information

• Playing Positions - Your preferred positions (singles, doubles)
• Playing Standard - Your skill level
• Dominant Hand - Right or left-handed

Updating Your Information

How to Edit

1. Navigate to your Profile page
2. Click the Edit button or click directly on a field
3. Make your changes
4. Click Save to confirm

Required Fields

Some fields are required:

• First name
• Last name
• Email address

The system will notify you if you're missing required information.

Profile Photo

Adding a profile photo helps teammates recognize you:

Adding or Changing Your Photo

1. Click on the profile photo area
2. Select an image from your device
3. Adjust the crop if needed
4. Click Upload

Photo Guidelines

• Use a clear, recent photo
• Face should be visible
• Recommended size: at least 200x200 pixels
• Supported formats: JPG, PNG

Tip: A good profile photo helps captains and teammates put a face to the name!

Password and Security

Changing Your Password

1. Go to Profile > Security Settings
2. Click Change Password
3. Enter your current password
4. Enter and confirm your new password
5. Click Save

Password Requirements

Your password must:

• Be at least 8 characters long
• Include a mix of letters and numbers
• Not be the same as your email address

Forgot Password

If you've forgotten your password:

1. Go to the login page
2. Click Forgot Password
3. Enter your email address
4. Follow the link sent to your email

Notifications

The Notifications section on your profile controls two things: which of your devices receive push notifications, and which categories reach you by email vs. push.

Push devices

This section lists every device where you've enabled push notifications. Each row shows the device's browser and the date you enabled it; the one you're currently viewing from is labelled (this device).

To enable push on this device

1. Tap Enable push on this device.
2. Your browser will ask permission to show notifications — tap Allow.
3. The device appears in the list. You'll now get chips on the lock screen for the categories you have turned on below.

iPhone users: push notifications only work once the app is added to your Home Screen. See Installing the App on iPhone.

To remove a device

Tap the bin icon next to any device in the list. That device stops receiving push notifications immediately. You can always re-enable from that device later.

Install for reliable delivery

If the app isn't installed as a Progressive Web App on this device, you'll see a hint encouraging you to install it. Installing means push notifications work even when your browser is closed — ideal for phones. The dashboard also shows a one-tap install banner on supported browsers.

Categories

Below the device list is a matrix of the five notification categories, each with separate Email and Push switches:

| Category | What it's for |

|----------|---------------|

| Event invitations | When you're invited to an event |

| Payment reminders | When you have an outstanding payment |

| Event cancellations | When an event you were attending or invited to is cancelled |

| Announcements | New announcements from the committee |

| RSVP confirmations | When someone responds to an event you're hosting |

Switch behaviour

• On — you'll get notifications of that type on that channel
• Off — you won't
• Saved automatically when you toggle — you don't need to click Save

Special cases

• Payment reminders — Email is locked on (shown as a disabled switch with a lock icon). The club still needs to reach you about overdue payments, so you can't opt out of that email.
• RSVP confirmations — Email shows a dash (—) rather than a switch. Only event hosts get RSVP notifications, and they arrive via push only, not email.

What happens if push isn't enabled on any device?

The Push column toggles still save your preference, but no notifications can actually arrive until you enable push on at least one device. You'll see a small hint reminding you if every push category is turned off.

Blocked in browser settings

If push is blocked in your browser for this site, you'll see a message explaining that you need to unblock it in the browser's site settings — there's nothing we can do from inside the app to override a hard block. On Chrome: Site settings → Notifications → Allow.

Custom Fields

Your club may have configured additional fields specific to your club. If any custom fields are enabled for member profiles, they will appear in a Custom Fields section on your profile page.

What Are Custom Fields?

Custom fields allow your club to collect additional information beyond the standard profile fields. Examples might include:

• A Badminton England membership number
• Your preferred shuttle brand
• How you heard about the club
• Consent for specific club activities

Editing Custom Fields

1. Navigate to your Profile page
2. Click Edit
3. Scroll to the Custom Fields section (below Privacy Settings)
4. Fill in or update the fields
5. Click Save

Custom fields support validation - if a field has specific requirements (such as a maximum length or required format), you will see an error message if your input does not meet them.

Note: Only custom fields that your club has marked as "Member Can Edit" will appear here. Some custom fields may only be editable by committee members.

Contact Preferences

Set how teammates and captains can contact you:

Privacy Options

• Show phone number - Display your phone number to teammates
• Show email - Display your email to teammates
• Contact via club only - All contact goes through club systems

Setting Preferences

1. Go to Profile > Contact Preferences
2. Select your preferred privacy settings
3. Save your changes

Account Settings

Email Address Change

To change your login email:

1. Go to Profile > Account
2. Click Change Email
3. Enter your new email address
4. Verify the new email via the confirmation link
5. Your login will update to the new email

Deleting Your Account

If you wish to leave the club and delete your account:

1. Scroll to the bottom of your Profile page
2. Find the Danger Zone section (highlighted in red)
3. Click Delete Account
4. Confirm the deletion in the dialog

Warning: Account deletion is permanent and cannot be undone. All your data will be deleted immediately, including your profile, team memberships, and match history.

Consider informing the club committee before deleting your account, especially if you have upcoming match commitments.

Profile Completeness

The system may show a profile completeness indicator:

| Completeness | What's Needed |

|--------------|---------------|

| Basic | Name and email only |

| Standard | Plus phone and basic info |

| Complete | All fields filled, photo added |

A complete profile helps the club and your teammates!

Tips for a Great Profile

1. Add a photo - It helps people recognize you
2. Keep contact info current - Captains need to reach you
3. Set availability - See Managing Your Availability
4. Review periodically - Check your profile every few months

Troubleshooting

Can't update my email

• Ensure the new email isn't already registered
• Check you've clicked the verification link
• Contact the committee if issues persist

Photo won't upload

• Check the file size (max 5MB recommended)
• Ensure it's a JPG or PNG format
• Try a different browser if problems continue

Not receiving emails

• Check your spam/junk folder
• Verify your email address is correct
• Add the club's email to your contacts
• Contact the committee if issues persist

Related Articles

• Managing Your Availability
• Member Portal Guide
• Understanding Your Dashboard