Verifying a match-card

After a match, one of the two captains submits a match-card with the per-rubber results. The other captain, the opposing captain: verifies that card. Verification is how the league keeps results honest without a referee at every fixture.

Your window to act

When the other captain submits, you get a notification (email + in-app). The notification links to the Verify page for the match. You have a configured window to act, which is 7 days by default in most leagues and 48 hours in fast-moving cup competitions.

If you don't act before the window closes, the match auto-confirms with whatever the other captain submitted. The competition's secretary is notified that auto-confirmation happened. The result is no different in the table, but the audit log shows it was auto-confirmed rather than confirmed by you.

So: don't ignore the notification. Check the card promptly even if you trust the submission.

Opening the verification page

Open the match from any of:

• The verification notification (email link or in-app inbox).
• Your home page (/me): a Your competitions card shows Verify due with a direct link while a result awaits you.
• Your Competitions page (/me/competitions, in the sidebar under My clubs) → open the competition → the fixture row shows an Awaiting verification badge.
• Your Teams page → click your team → find the fixture marked Awaiting your verification.
• The competition's fixtures list.

On the fixture page, tap Verify result (it only appears for the eligible verifying captain; everyone else sees View match card).

You'll see:

• The submitted score and rubber-by-rubber breakdown.
• The other captain's notes (if any).
• A photo of the score sheet (if they uploaded one).
• Two big buttons: Confirm and Contest.

Confirming

If the card matches what you remember from the night, tap Confirm. One tap, done. The match moves to confirmed and posts to the league table within a minute. Both teams' rosters and your club's admins are notified.

You can confirm even if you're not 100% certain, confirming is your honest agreement that this is what happened. If you later notice an error, contact the competition's secretary directly; they can re-open the match with match.adjudicate permission.

Contesting

If the card is wrong, wrong score, wrong player listed, wrong rubber order, something you can't reconcile, tap Contest.

The contest form asks you to:

1. Pick a category from the dropdown:

- Wrong score / rubber recorded

- Wrong player listed

- Ineligible player

- Match did not take place as recorded

- Other

1. Write a reason (required). Be specific and factual. Example: "Rubber 5 was 21-19, 21-23, 21-14. Card shows 2-0 to home, should be 2-1." Avoid emotion; you're writing for the league secretary who'll adjudicate.
2. Optionally upload your own photo of the score sheet.

When you submit, the match moves to contested. Both you, the other captain, both club secretaries, and the competition's secretary are notified. The match goes into the secretary's Adjudication queue.

The secretary will review both accounts, possibly contact one or both captains, and make a final decision. They can:

• Uphold the original submission.
• Re-enter the score with their own figures.
• Void the match (rare).

Whatever they decide, both teams are notified and the result becomes final. See Adjudication for the committee-side flow.

What if I think the original card is mostly right?

Confirm it. The verification step isn't a chance to perfect the record, it's a check on whether what's recorded is broadly correct. If it's right, confirm. If it's wrong in a material way, contest. Don't contest typos.

If the typo is the material thing (e.g. wrong player name where eligibility matters), contest with the wrong_player_listed category.

Tips

• Act quickly. Verifications older than 48 hours get harder, memories fade.
• Contest with evidence. A photo of your own score sheet, or a clear note about which rubber and what the actual score was, makes the secretary's job easy and increases your chance of a successful contest.
• Don't contest to be awkward. Frivolous contests waste committee time and can attract a penalty if a pattern emerges.

Troubleshooting

I didn't get the verification notification

Check your spam folder. Confirm your in-app notification preferences are on at Settings → Notifications. Ask the other captain to re-submit if the notification is genuinely missing, re-submission restarts the timer.

The verify button is greyed out

You're probably not the listed captain of the opposing team. Vice-captains can sometimes verify (depends on the competition's rules); club secretaries usually can. If neither applies, escalate to your committee.

I confirmed by mistake

Email the competition's secretary directly with the match ID. They can re-open and re-route to adjudication, but it's at their discretion, this isn't a self-serve undo.

Related

• Captain match-card
• League tables
• Adjudication (admin-side)