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For Players

Guides for players, guardians and service providers

57 articles in this category

Guardians

Service providers

Your Action Centre
One page showing everything that needs your attention across every club, association, and game you're part of.
5 min readMembers, Committee
Accepting an invitation
How to accept an invitation to join a club, take on a role, or become a guardian
3 min readMembers
Understanding Your Dashboard
What the sections on My Dashboard mean and what to do with them
4 min readMembers
Your data: request a copy (UK GDPR)
How to download a structured archive of every piece of personal data Badminton Clubhouse holds about you, under UK GDPR Article 15.
4 min readMembers
Deleting your data (UK GDPR Art. 17)
How to permanently delete your account and personal data, what we keep and why, the 30-day cooling-off window, and how to cancel.
7 min readMembers
Players Directory
Browse and connect with members across every club you belong to
4 min readMembers
Getting Around the App
One sidebar at /me for daily use, /{slug}/membership for per-club details, /{slug}/admin for committee work
6 min readMembers, Committee
Cancelling an erasure request
How to cancel a pending account deletion within the 30-day cooling-off window.
2 min readMembers
Using the Club Calendar
Learn how to view club events, filter by your teams, and understand event visibility
11 min readMembers
Your notification inbox
Find every alert from your clubs, payments, events and juniors in one place
4 min readMembers
Your Profile Settings
Manage your personal information, contact preferences, and account settings
13 min readMembers
Your public profile
How to share your Badminton Clubhouse profile, and what's actually shown.
2 min readMembers
My Statistics
Track your performance and game history from club sessions
5 min readMembers
Your Payments
View outstanding payments across every club, see your payment history, and find bank details for transfers
7 min readMembers
Sending Feedback
Report bugs, suggest ideas, or share general feedback directly from the app
2 min readMembers, Committee
Your Games
Friendly games you're hosting or have joined, Hosting / Joined / Past tabs, with visibility filters
2 min readMembers
Installing the App on iPhone
Add Badminton Clubhouse to your iPhone Home Screen so you can receive push notifications.
3 min readMembers
Your Activity History
Past event attendance and game results for you and your juniors, split into Events and Games
3 min readMembers, guardian
Linking your Badminton England membership
Record your BE number and tier on your player profile so your club can confirm eligibility for BE-sanctioned competitions.
3 min readMembers, Committee
Paying for things: cards, Apple Pay, Direct Debit and refunds
How payment requests work, what each rail looks like, when you'll get a receipt, and what happens if a payment fails or you need a refund.
5 min readMembers
Responding to a session invitation
When a club approves your visit request onto a capacity session, you get an invitation to confirm or decline. A seat is held for you until you respond or the deadline passes.
2 min readMembers
Settings
Account, security, notifications, and the danger zone where you can permanently delete your account
2 min readMembers
Associations
What an association is, how it relates to your club, and what its competitions look like once the association surface ships
4 min readMembers, Committee
Counties
What a county BA is, and where county admins land on the platform
2 min readCommittee
Your player area
Your daily-use surface across every club you belong to, a single sidebar at /me with optional per-club filtering
8 min readMembers
Invitations from Clubs
View and respond to invitations from clubs that want you to join, both for you and for any children you guardian
5 min readMembers
Finding and Joining a Club
Use Find a club to browse local clubs and decide how you want to engage, follow, request a visit, or apply
5 min readPublic, Members
How to Find and Join a Game
Browse casual games near you on Find a Game, join a slot, message the host, and add the game to your calendar
5 min readPublic, Members
My Applications
Track every application you've submitted to clubs, see decisions, and withdraw applications you've changed your mind about
4 min readMembers
Switching Your Roles On and Off
Use the Your roles card in Settings to turn the player, guardian, and service-provider sides of your account on or off
3 min readMembers
How to Host a Casual Game
Create a casual badminton game on Find a Game, manage slots, cancel or mark complete, and look after your reliability score
5 min readMembers
Photo Consent
Control whether each of your clubs can use photos of you in their communications
3 min readMembers
Deleting Your Account
How to permanently delete your Badminton Clubhouse account, the 30-day cooling-off, and what happens if you guardian a child
4 min readMembers
Research Surveys
What surveys are, how to opt in or out, and what happens to your answers
4 min readMembers
Finding a way to help
Browse volunteer opportunities at local clubs and apply to lend a hand
3 min readPublic, Members
Safeguarding records
Recording your DBS, safeguarding training, and seeing the incident reports you've filed
3 min readMembers

competitions12

Submitting a match-card as captain
After a league night, the home team's captain enters the per-rubber result so the league table can update. Here's how.
5 min readMembers
Entering a competition
How to enter a singles or doubles competition yourself, invite a partner, pay any entry fee, and withdraw.
4 min readMembers
Entering a series and paying once
How to enter a multi-section cup or tournament series, pick your sections, choose a partner for each pair section, and pay a single combined fee.
3 min readMembers
Understanding handicaps
What the start scores mean in a handicapped competition, and how the winner is decided on the net result.
2 min readMembers
Verifying a match-card
When your opposite number submits a match-card, you have a window to confirm it or contest it. Here's how the verification flow works.
5 min readMembers
Reading the league table
What every column means, how points and tie-breaks work, and where penalty points fit in.
6 min readMembers
Submitting a singles or pairs result
How to enter the result of a singles or pairs match, what your opponent confirms, and when results post straight away.
4 min readMembers
Your association registrations
Where to see which association seasons you are personally registered in, and what each status means.
3 min readMembers
Box league periods and movement
What a period is, what happens to your box when it rolls over, and the notifications you get.
3 min readMembers
Playing in a box league
Find your box, arrange your games, report results, and see how you move up or down between periods.
2 min readMembers
Arrange your own fixture and message your opponent
How to agree a date and venue for a self-arranged fixture, message the other side in the fixture thread, and what to do if they don't turn up.
3 min readMembers
Challenging on the ladder
How ladder positions work, who you can challenge, and what happens when you win, lose, or decline.
3 min readMembers